General Terms of Sale

As of September 1st, 2026

1. Identification of the seller and application of the terms and conditions

1.1. Identification of the seller

Social name: Équine Ostéopathie SARL
Legal form: Limited liability company (SARL)
Registered office: 43 Rue de Bonnevoie, 5950 Itzig, Luxembourg
RCS Luxembourg: B133224
VAT number within the EU: LU22316845
Email : contact@cedric-marie.com
Website: cedric-marie.com
Below referred to as «the Seller».

1.2. Application of the GTC

These General Conditions of Sale apply to sales of products made by Équine Ostéopathie SARL on the site. cedric-marie.com.

Any order placed on the site implies full acceptance of these GTC, to the exclusion of any other document.

The applicable terms and conditions are those in force at the time of the order. The Seller reserves the right to modify them at any time. The modifications do not apply to orders already placed.

In the event of a difference between the French and English versions, the French version is authentic, subject to applicable laws.

2. Products and regulatory framework

2.1. Nature of the products

The Seller acts in the capacity of retailer Global Medics and Wellington Care products offered on the site, including complementary foods for horses and external care products. It does not participate in their design, formulation or manufacture.

The products are marketed in accordance with the Luxembourgian and European legal and regulatory provisions applicable to them. Complementary foods for horses are subject to European regulations applicable to animal feed and are not veterinary medicines.

The characteristics, compositions, instructions for use and applicable recommendations are those communicated by the manufacturers and included on the products, their packaging or documentation.

2.2. Use of the products

The buyer remains responsible for the choice and proper use of the products and must comply with the dosages, instructions for use, precautions for use, storage conditions, and recommendations of the manufacturer.

The information presented on the site They do not replace the advice of a veterinarian.

The Seller cannot be held liable for the consequences resulting from the improper use of the product or failure to comply with the manufacturer’s recommendations.

For any horse participating in competitions, it is the buyer’s responsibility to verify before use the product’s compliance with applicable anti-doping regulations and, if necessary, to comply with the recommended or specified withdrawal periods. The Seller cannot be held liable for a positive anti-doping test resulting from the use of the product.

Regarding horses that are not excluded from human consumption, the buyer must ensure that the products used are compatible with this status and comply with any applicable waiting periods. The Seller disclaims any liability in the event of the buyer’s failure to comply with this obligation.

2.3. Availability and presentation of products

The products offered for sale are those listed on the website on the day of consultation, subject to the availability of stock. The photographs, illustrations and descriptions are provided for informational and illustrative purposes only and do not constitute a comprehensive contractual guarantee.

In the event of unavailability of a product after ordering, the buyer is informed as soon as possible. If the product has already been paid for, the corresponding amounts are refunded in accordance with current laws, without this unavailability alone being sufficient to trigger the payment of damages.

In accordance with Regulation (EC) No 178/2002, the Seller ensures the traceability of its products and implements a recall/recall procedure in the event of an identified non-compliance.

3. Prize

Prices are indicated in euros, VAT included. The delivery costs are added to the price of the products and are indicated before payment.

The Seller reserves the right to change its prices at any time. The applicable price is the one in effect at the time the order is validated.

4. Order and payment

Any order implies acceptance of these terms and conditions. It is confirmed and dispatched. only after receipt of the full payment.

The Seller may refuse or cancel an order in the event of fraud, prior dispute, manifest anomaly, including an obvious price error, or for any other legitimate reason.

5. Delivery

Delivery is made to the address provided during the order, according to the deadlines and rates announced on the website.

The buyer must check the status of their order upon receipt. and report any deterioration, error or missing product promptly.

Any additional costs incurred due to an address error, an unclaimed package, or an error on the buyer’s part remain the responsibility of the buyer.

The Seller is not liable for delays due to circumstances beyond its control. In the event of a significant delay in delivery, the buyer may request the cancellation of the order in accordance with applicable legal conditions.

The liability related to the transport and receipt of the products is determined in accordance with the applicable laws.

Outside the European Union, the duties and taxes related to import are the responsibility of the buyer. It is their responsibility to respect the rules of the country of destination. The Seller is not responsible for the decisions made by the customs authorities or local authorities.

6. Right of withdrawal and legal guarantees

6.1. Right of withdrawal

In accordance with Articles L. 221-1 et seq. of the Luxembourg Consumer Code, the consumer customer has a period of 14-day calendar from the receipt of the item to exercise their right of withdrawal, without having to justify a reason or bear any costs other than the direct costs of returning it.

To exercise this right, the buyer must notify their decision by an unambiguous statement by email to: contact@cedric-marie.com.

Exception — sealed goods that have been unsealed for hygiene reasons: In accordance with Article L. 222-9 of the Consumer Code, the right of withdrawal cannot be exercised for sealed goods that have been opened by the consumer after delivery and that cannot be returned for hygiene or health protection reasons.

This exception applies to foods and supplements whose packaging (bag, bucket, box, bottle) has been opened. The right of withdrawal can therefore only be exercised if the product is returned unopened and in its original sealed packaging, in a condition suitable for resale.

In the event of a valid withdrawal, the Seller will refund the full amount paid, excluding return shipping costs at the buyer’s expense, unless otherwise agreed, within a maximum period of 14 days from the receipt of the returned product or proof of shipment.

The lack of information regarding the right of withdrawal results, in accordance with the law, in an extension of the withdrawal period to 12 months.

6.2. Legal guarantees

The buyer benefits from the legal warranty of conformity and the warranty against hidden defects provided for by the Luxembourg Civil Code, independent of any possible commercial warranty.

In the event of non-conformity or defect of the product, the buyer may request repair, replacement, a reduction in price or reimbursement, in accordance with legal conditions.

7. Intellectual property

The texts, photographs, graphics, creations and other content belonging to cedric-marie.com are protected by the intellectual property rights of their owners.

Any reproduction, modification or commercial use without permission is prohibited.

The names, trademarks and logos of Global Medics and Wellington Care remain the property of their respective owners.

8. Personal data

The personal data collected is used for the processing of orders, payments, deliveries and the Seller's legal obligations.

The processing of the buyer’s personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable Luxembourgian legislation.

For more details, please consult our Privacy policy.

9. Applicable law, claims and disputes

These GTC and the sales made on cedric-marie.com are subject to Luxembourgian law.

A consumer residing in another country retains the protections provided by the laws applicable to them.

For any claim, the buyer may contact the Seller at the following address: contact@cedric-marie.com.

In the event of a dispute, an amicable solution will be sought as a matter of priority.

If no solution is found after prior complaint to the Seller, the consumer may take legal action. Consumer Ombudsman of the Grand Duchy of Luxembourg, When the conditions are met.

For professionals, the Luxembourg courts have jurisdiction, subject to the applicable laws.